ITIL 4 Foundation: Mastering IT Service Management
Course Description
In this module, you'll discover how to effectively align IT services with business needs through the implementation of ITIL (Information Technology Infrastructure Library) frameworks. We will explore key ITIL principles and practices that help optimize service delivery, improve customer satisfaction, and drive business value. By the end of the module, you'll have the tools and insights necessary to create a seamless integration between IT and business objectives, ensuring that your IT services support overall organizational success.