Introduction

Thank you for purchasing courses from Stretchwave. We aim to ensure customer satisfaction with our offerings. This Refund Policy outlines the terms and conditions for requesting a refund.

Refund Eligibility

To be eligible for a refund, you must meet the following criteria:

• Timeframe: Refund requests must be made within 30 days of the purchase date.
• Course Access: You must not have accessed more than 25% of the course content. Accessing more than this limit will render you ineligible for a refund.
• Reason: Refund requests must be based on valid reasons, such as technical issues, dissatisfaction with course content, or other legitimate concerns.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Send an email to [email protected] with the subject line “Refund Request.”
2. Provide Details: Include your order number, course name, and a brief explanation of your refund request.
3. Review Process: Our team will review your request and respond within 3 business days.

Refund Process

If your refund request is approved:

• Processing Time: Refunds will be processed within 3 business days from the approval date.
• Method of Refund: Refunds will be issued to the original payment method used at the time of purchase.

Non-Refundable Items

The following items are non-refundable:

• Downloadable Content: If the course includes downloadable materials, refunds will not be issued if the materials have been accessed or downloaded.
• Promotional Offers: Courses purchased with discounts or promotional offers may have different refund conditions.

Course Changes

We reserve the right to modify or update our courses, including content and pricing. Refunds will not be issued for changes made to the course after purchase.

Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at:

• Email: [email protected]
• Phone: 01302 658967
• Address: BEST FORM LTD, Dept 5976, 43 Owston Road, Carcroft, Doncaster, United Kingdom, DN6 8DA

Thank you for choosing Stretchwave. We appreciate your understanding and look forward to serving you!

Go to Home