Privacy policy || StrechWave

Privacy policy

BEST FORM LTD, located at Dept 5976, 43 Owston Road, Carcroft, Doncaster, United Kingdom, DN6 8DA, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website to purchase courses or interact with our services. By accessing the Strechwave website, you acknowledge and agree to the practices described in this policy.

1. Information We Collect

1.1 Personal Information

We collect personal information when you:

Register for an account.
Purchase courses.
Interact with our website.

This information may include:

Name
Email address
Payment details (e.g., billing address, card information)
Account details (e.g., username, password)

1.2 Non-Personal Information

We may collect non-personally identifiable information, such as:

IP address
Browser type and version
Operating system
Device information (e.g., model, screen resolution)
Website usage data (e.g., pages visited, time spent on the site, click patterns)

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., web beacons, pixels) to:

Enhance your experience.
Analyze website performance.
Deliver personalized content.

For more details, please refer to our [Cookie Policy].

2. How We Use the Information

We use your information to:

2.1 Provide Services

Process course purchases.
Manage user accounts.
Provide access to online courses and resources.

2.2 Improve User Experience

Analyze site usage and performance.
Personalize content and course recommendations.
Optimize website functionality for seamless navigation.

2.3 Communicate with You

Send updates about your account or course-related information.
Provide newsletters, promotional materials, or special offers (with your explicit consent).
Respond to customer support inquiries.

2.4 Ensure Security

Detect and prevent fraud or unauthorized access.
Monitor usage patterns for suspicious activity.
Protect the integrity and functionality of our website.

2.5 Meet Legal Obligations

Comply with applicable laws and regulations.
Respond to lawful requests (e.g., subpoenas or court orders).
Maintain accurate records for tax, auditing, or other legal purposes.

3. Data Sharing and Disclosure

3.1 Service Providers

We may share your data with trusted third parties providing services such as:

Payment processing
Hosting services
Email delivery

These providers must comply with this Privacy Policy and applicable data protection laws.

3.2 Legal Compliance

We may disclose your personal data to:

Comply with legal obligations or processes.
Respond to public or governmental authority requests.
Protect our rights, privacy, or property, as well as user safety.

3.3 Business Transfers

In the event of a merger, acquisition, or asset sale, your personal data may be transferred to the new entity. We will notify you of any significant changes via email or a website notification.

4. User Rights

4.1 Your Rights Include:

Access and Update: Request access to or updates to your personal information.
Opt-Out: Unsubscribe from marketing communications by clicking "unsubscribe" or contacting us at [email protected].
Delete Data: Request the deletion of your personal data, unless retention is required for legal or business purposes.

4.2 How to Exercise Your Rights:

Your full name and account details.
A clear description of your request.

We will respond within 30 calendar days as required by applicable laws.

5. Data Security

We implement robust measures to protect your data, including:

Encryption: All sensitive information is encrypted during transmission using secure protocols (e.g., HTTPS).
Secure Servers: Data is stored on servers with advanced security.
Access Control: Restricted access to personal data to authorized personnel only.

While we take all reasonable precautions, no method of transmission or storage is completely secure. Notify us immediately at [email protected] if you suspect unauthorized access to your account.

6. Data Retention

6.1 Retention Periods

We retain personal data only for as long as necessary to:

Provide services and support.
Comply with legal or regulatory obligations (e.g., tax and financial records).

6.2 Deletion Requests

Upon request, we will delete your data unless its retention is required by law or business purposes. Automatic deletion may occur after the expiration of applicable retention periods.

7. Cookies and Tracking Technologies

Our website uses cookies to:

Enhance user experience.
Monitor performance.
Deliver personalized content.

Managing Cookies: You can manage or disable cookies through your browser settings. Some features may not function properly without cookies.

For more information, see our [Cookie Policy].

8. International Data Transfers

Your data may be processed in countries with different data protection laws. By using our services, you consent to such transfers, which comply with applicable regulations (e.g., GDPR).

9. Children's Privacy

The Strechwave website is not intended for individuals under the age of 18. If we become aware of data collected from minors, we will delete it immediately.

Parents or guardians who suspect their child has provided personal information should contact us at [email protected].

10. Changes to the Privacy Policy

Notice of Changes

Updates will be posted on this page with the "Last Updated" date. Significant changes may be communicated via email or a website notification.

Effective Date

Updated policies apply only to data collected after the effective date.

11. Contact Information

How to Request Termination of Data Processing
To request the termination of data processing, contact us at [email protected].

For any questions or concerns, reach out using the details below:

Email: [email protected]
Phone: +44 7911 465321 (available during business hours, Monday to Friday)
Mailing Address:
BEST FORM LTD
Dept 5976, 43 Owston Road
Carcroft, Doncaster
United Kingdom, DN6 8DA

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